THE TURN TO SUCCESS.
TH
THOOOR
RWESTEN SERVICE
Our THORWESTEN Service Team is at your side with experience, expertise, and a genuine passion for technology. Whether remote maintenance, spare parts service, maintenance, or personal consultation – we support you throughout the entire lifecycle of your machine.
We focus on direct contact, fast response times, and practical solutions. Our service technicians are highly trained, know every machine from the bottom to the top, and work efficiently to ensure your production runs smoothly.
Our promise:
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Personal contacts who know and understand you
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Fast and competent help – by phone, remotely or on-site
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Tailor-made service concepts for your requirements
Rely on our service team – because good technology only becomes truly powerful with good service.
One goal. Your business is running.
THREE IN ONE SERVICE
Efficient remote maintenance for maximum availability.
THORWESTEN REMOTE SERVICE
With THORWESTEN Remote Service, we offer you efficient and direct support. With your permission, our service technicians remotely access your machines and analyze potential malfunctions or optimization potential in real time.
Whether it's an error message, system adjustment, or technical support, many problems can be resolved immediately – quickly, reliably, and competently. This reduces downtime and increases your machine's availability.
(Service hours Mon. – Thurs. 7:00 – 17:00, Fri. 7:00 – 15:00)
Fast. Reliable. Original.
THORWESTEN spare parts service
When every minute counts, we're there for you: With our THORWESTEN spare parts service, you can get genuine spare and wear parts for your machine – reliably and quickly. All orders for in-stock items received by 2 p.m. will leave our premises the same day. Order easily via email or our service hotline and benefit from fast availability and the highest quality – directly from the manufacturer.
(Service hours Mon. – Thurs. 7:00 – 17:00, Fri. 7:00 – 15:00)
On-site for your success.
THORWESTEN MAINTENANCE TEAM
Our machines are designed for precision and durability – and our THORWESTEN service team works exactly that same way. Our experienced technicians will professionally assemble, commission, and ensure the smooth installation of your system directly on-site.
We accompany you from the initial touch to the final functional test, ensuring that every component fits perfectly and is ready for immediate use. We work closely with your team, adapting flexibly to your processes and minimizing downtime.
We are there for you even after successful commissioning: With regular maintenance, fast response times in the event of service, and expert support, we ensure long-term operational reliability and maximum machine availability.
More efficiency, more performance – discover our new products.
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What our customers say.
REFERENCES
We are very satisfied with the machine. Its greatest advantage for us is that it makes fitting hardware much easier and perfects the entire window processing process.
INCOPLAST SL
Reus - Montbrió road, km 8.8
43340 Montbrió del Camp (Tarragona)
Spain
Our company operates two THORWESTEN machining centers and one cutting center, which complement each other perfectly. The machines impress with their versatility, precision, and reliability. We particularly value the prompt support provided by the commercial and technical teams in Germany and Argentina, who ensure smooth production operations.
Metales la Plata SRL
Calle 38N° 128
Pcia. de Buenos Aires
1900 La Plata
Argentina
From the very beginning, the collaboration with the employees was pleasant, always friendly, and professional. EuroLine operates two THORWESTEN machining centers and a sawing center, which produce fully automatically with the highest precision – independent of manual operator skills.
Your employees are always friendly and always help us very quickly in emergencies, especially when it comes to sourcing spare parts. The purchase process went smoothly, and delivery was made on the agreed date.
We are very satisfied with the PBZ from THORWESTEN. Thanks to the precise and fast processing, we not only achieve higher production volumes, but also improve assembly. We are also 100% satisfied with the service. Fast and uncomplicated.
THORWESTEN more than met our ambitious requirements for a machining center. The back office team handles even complex machining tasks quickly and competently, and the after-sales support is hard to beat.
Fissenewert Window Construction GmbH
Marienstraße 25
33332 Gütersloh
Germany
The service from THORWESTEN is excellent. The purchase of the two machines was completely straightforward, and the advice was excellent.
Josef Bruckbauer GmbH & Co. KG
Specialist company for roller shutters and plastic windows
Am Mönchsweiher 25
D-93413 Cham
We are very satisfied with the machines (four of them)! In all the years of use, there have never been any significant failures. We can use them flexibly for smaller batch sizes.
Schmidt-Visbek
Windows, doors, innovations
Visbeker Damm 32
49429 Visbek
Germany
The support provided by the office staff and field service/fitters was and continues to be exemplary. A big thank you to the entire THORWESTEN team!
KAMPOVSKY GmbH & Co. KG
PVC windows & doors
Kronsberg 32
24161 Altenholz-Klausdorf
Germany
We were very satisfied with the entire process, from consultation to the purchase of the system. The technical sales team presented the system's advantages in a very straightforward manner and immediately won us over!
Georgi Window and Door Construction GmbH
North-West I Industrial Estate
08228 Rodewisch
Germany
There's absolutely nothing to complain about with the service. Everything is quick and straightforward. Downtime is kept to a minimum. And the best part: everything is done in the local language!
We are very satisfied! It's reliable and simplifies our workflow. The service and the purchase process are/were absolutely perfect!
We are more than satisfied with the THORWESTEN machines. We can't imagine our everyday life without them. They're a huge help to us. The service is fantastic. The purchase process went smoothly!
Steinmann Fensterbau GmbH & Co. KG
Detmolder Str. 111
32602 Vlotho-Exter
Germany
We are very satisfied with the rod processing from THORWESTEN. Without our THORWESTEN, processing orders would no longer be conceivable. The process, from sales to service, is and always has been exemplary.
Hermann Mangels
Carpentry Mangels GmbH & Co. KG
New Country Road 3
27412 Kirchtimke
Germany
We've been successfully using the THORWESTEN profile machining center for several years. When needed, we can obtain spare parts instantly. This allows us to produce more efficiently with greater process reliability. It's hard to imagine how we could have produced before, or even managed (or survived) without this machine.
We are very satisfied with the machine, and it makes our daily work much easier. The service, and especially the hotline, are excellent. The purchase process was completely straightforward.
HP Fassbender
Carpentry and window construction and funerals
Schulstraße 33
41541 Dormagen-Stürzelberg
Germany
Since day one, we have been very satisfied with all of our machines and they have met our requirements in terms of performance and availability 100%.
Mr. Rohde
HBI Wood Construction Industry GmbH & Co. KG
Soltauer Straße 40
27386 Hemsbünde
Germany
We are very satisfied with both the purchase process and the service provided by your company, and the machine has made our daily work much easier. We are very satisfied and would definitely choose this option again.
Schröer plastic windows & timber construction
Dieselstr. 25
49716 Meppen
Germany